Expert Author Katheryn Hoban
For some would-be-entrepreneurs who dream of becoming the CEO or world-class small business owners, the truth is many times, we have to work in the employ of another. How you act as an employee will determine how you act as your own boss. To gripe and complain about the system or favoritism at your place of business does nothing to create a favorable atmosphere in your work place. To overlook the very basic customer service areas of a business that is customer service orientated doesn't make any good reflection on your boss's office. Let's examine some worker driven behavior and that of the owner. If you were the business owner, you would see the paper on the floor of the public bathroom and pick it up because you know that the cleanliness of your bathroom reflects on how the customers respond to you. If you have a worker mentality, you see the same piece of paper, and say "so what? Let someone else do it." A worker can walk by that same piece of paper on the bathroom floor 15 times, before the manager comes along and instructs him or her to pick it up and mop the bathroom.
Unfortunately, many managers act the same way as the lowest paid worker. They just walk on by or delegate it to a junior person and don't come back any time soon to check that it was done. This type of manager is just counting his hours until his shift ends. A worker doesn't see the cost that may be wasted by excessive copies, excessive time off, excessive fiddling around. An owner sees the clock ticking down and designs his or her day to get the maximum amount done in the shortest time possible, many days without any money coming in for days.
The owner is the one who gets to the office or workspace early and stays later. An owner dons all the hats and the aprons and does everything needed. Being a small business owner, for many years, I was the one who made the phone calls, updated the database, worked with the mailing lists, created ad copy, made copies at Staples, and distributed my flyers. I taught the classes, created the videos, wrote articles, provided content, blogged for traffic, wrote funding letters, called up investors, and did whatever else that needed doing. When a customer entered my business, I gave them devoted attention and tried to provide the best possible customer service I could. I asked questions trying to determine my customers need, answered questions, and made concessions every day. I swept the floors, and cleaned the toilet and used the squeegee on the store windows.
As an owner, I expect from my employees the same attention to detail that I have. In the moments that I have been an employee, I work like the owner. I see something that needs doing, and I make the extra effort to get it done. What I found out is that the insecure managers and owners don't always appreciate that you act like the owner, and don't want to admit that your ideas and suggestions may be of merit. The reason is the higher-ups are fearful that you are out for their jobs. Workers who step up and do the right thing, are not always rewarded, other times not even complimented on a job well done. However, listen up; your reward will come when you are your own boss. You will have gained skills in every department if you are curious, responsive, and adaptable, to the tasks assigned by the manager or boss. Observe how a boss or manager responds to his customer and how they manage the staff, and their business. How they respond will be indicative of how they conduct business. If you see neglect, put that in your memory and say that is not the way "I'm going to conduct my business." Being an owner can be very hard work. Some decide that they would rather be employees, others decide, and that they will be the next CEO or start their own business and one day if you are diligent, you can too. So which mentality do you have? A worker mentality or that of an owner?


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